How can we help you?


Welcome, we’re here to help, we just need to explain a few things first…

this might involve a few short questions.

We all like hearing the truth. Revealing it helps facilitate change in people and through their engagement prompts organisations to seek alternative ways to doing things.

  • What are you doing to facilitate change in your organisation?
  • How will you get at the truth, are you ready to face the bare facts?

 

The answer to these questions can only be found by looking inward and asking the difficult questions of yourself and others around you. Happily, at TalkBack we go a long way to providing the answers by asking the right engaging questions one to one. When you ask us to create or become involved with your change programme, you can be confident you are dealing with experienced interviewers, using state of the art micro audio recording equipment by arrangement if the occasion demands it. After you talk to TalkBack people in your workplace will start talking to you. Been there, done that.

  • Have you the necessary skillset available in your company to listen accurately to what your employees have to say?

 

Good Communication starts with a Conversation

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Don Harris

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Listen here to a welcome message from  TalkBack..

Testimonials:

  • AIB Bank, Marie O’Sullivan
    TalkBack worked really well for us. It was natural non- intrusive way of getting feedback, which we really needed from our customers. The customers appreciated the opportunity to give feedback. The findings were very interesting from our point of view. It was very encouraging in that the customers found that the networking session we held for them was very useful in terms of what they got from our guest speaker to help them with their business, and equally the chance of networking with other businesses. That was the objective of the morning and that was achieved from the feedback we got from TalkBack. It was really assuring that we were on the right track. Having the feedback so instant and in the moment was great because when you contact customers a week or so afterwards it has lost the momentum of the occasion. It’s a really great idea and we would definitely recommend using TalkBack for feedback from other events we might be holding in the future
  • Shay Cahill, Venture Business Network (Director)
    Venture has many networks running throughout Dublin, we are a progressive and quite dynamic business network geared towards business owners and managers. We found that TalkBack gives us an immediate response, very timely information on what we’re doing at any given time. We run seminars and information presentations regularly and TalkBack gets direct feedback immediately after those events and feeds it back to our management team so that we can act straight away without waiting for months at a time. The immediacy of it is hugely important because if somebody has attended an event or network meeting or seminar, if you ask them a week later, or a couple of weeks later what they thought, or what the benefits were of attending it may not be as clear or vivid, or real-time, so the fact that Don is on site getting immediate feedback means that you’re talking to people whilst still, if you like ‘in the driving seat’- that’s very useful for Venture. We’re finding quite a lot of our members are talking about TalkBack, it’s a product/service that anybody who has interaction with customers, which we all do in one shape or other form, could and probably should be availing of. It is honest truth straight back from the horse’s mouth, and you can’t beat that.
  • Andrew Keogh, Aristo (Speaker and Pitch Consultant)
    After speaking at two large events recently I asked Don Harris of TalkBack to capture feedback from the audience. The information Don provided was invaluable – an honest reaction provided immediately after the event is much more powerful than any feedback provided at a later stage. The testimonials gathered gave a deep understanding of what the audience got from the event, which was most informative and extremely valuable in preparing for future events. As we all know, written testimonials are very powerful, spoken testimonials are extraordinary
  • Robert Cooper – ESB , St Patrick’s Credit Union (Roadshow around branches countrywide)
    The key aim was to get feedback from members directly to ourselves, and the great thing in terms of getting the members feedback was it was anonymous so we were not attributing any specific comments to any particular members. That was fantastic because with the forum that we had it meant members were much more comfortable and more at ease and with Don’s easy style he was able to obtain the feedback from members unobtrusively in a very relaxed manner. The key findings from the feedback provided insight, which was really helpful for St Patricks Credit Union with our existing strategy and to formulate strategy for the coming year. It helped us really focus on the products and services that we really need to deliver for our members, as opposed to the ones we believed before we got the feedback from TalkBack. The members were actually telling us the most relevant ones. One of the key things that Don provides is a platform for two way dialogue and for members to get across their opinions in a very safe way. That’s absolutely imperative for the comfort and safety of members. I’m more than happy to recommend Don and if the opportunity arises we will certainly be using TalkBack again.